Terms of Service

Agreement to these terms

These terms govern your use of this website and the services 956 AI Agency provides through it. By using the site or creating an account, you agree to them. If you do not agree, please do not use the site.

When you create an account you are asked to accept these terms and our Privacy Policy before the account is made. We keep a record of that acceptance — the date and time, the version of the documents shown to you, and the network address and browser you used — so both of us can tell later what was agreed and when.

Who may use the services

You must be at least 18 and able to enter into a contract. If you are using the site for a business, you confirm you are authorized to act for that business.

Your account

Give us accurate information and keep it current. You are responsible for what happens under your account and for keeping your password safe. Tell us right away if you think someone has used your account without permission.

Plans, billing, and cancellation

Subscription plans renew automatically. Unless you cancel, your plan continues month to month and your payment method is charged the plan price shown when you subscribed, at the start of each monthly billing period, through our payment processor Stripe. There is no fixed end date and no free trial — billing begins with your first period.

One-time setup and service fees are separate from the subscription, are shown at checkout, and are charged when you buy.

You can cancel at any time from your billing page, or through the Stripe customer portal linked there. Cancellation takes effect at the end of the current billing period, so you keep access until then. We do not give partial-month refunds unless the law requires it.

A one-time $50 cancellation fee applies when you cancel a subscription. We send it as a separate invoice, due within 30 days. If you resume the same subscription before it ends we void that invoice — but cancelling again later means a new $50 fee.

Prices are exclusive of taxes. You are responsible for any sales, use, or similar taxes that apply to your purchase, and we may add them to your invoice where we are required to collect them.

We may change prices with notice; a new price applies from your next billing period. If you do not want to pay the new price, cancel before that period begins.

Chargebacks

If you think a charge is wrong, contact us first — most billing questions are settled in a day. Disputing a charge with your bank or card issuer instead of contacting us is a breach of these terms when the charge was legitimate. We may suspend or close your account while a dispute is open, and you remain responsible for the disputed amount and for any fees the card networks charge us because of it.

Electronic communications

You agree to do business with us electronically. That means we may deliver these terms, our Privacy Policy, receipts, invoices, renewal and price-change notices, and other legal notices by email or by posting them in your account, and those count as being in writing. You can withdraw this consent by writing to contact@956aiagency.com, but we may not be able to keep providing the services if you do.

Acceptable use

Do not use our services to break the law, send unlawful or unwanted calls or messages, harass anyone, infringe someone else's rights, misrepresent who you are, or try to break, overload, or gain unauthorized access to the site or our systems.

Do not reverse engineer, decompile, scrape, or copy the services, resell or sublicense access to them, or use them to build or benchmark a competing product.

If you use our AI phone services to contact your own customers, you are responsible for having the consent the law requires for those calls and messages, and for following the telemarketing, do-not-call, and call-recording rules that apply to you.

You must also honor a request to stop contacting someone whenever it is made by any reasonable means — a reply of STOP or any similar word, a spoken request on a call, an email, or a request made to you some other way. You may not require one specific word or one specific channel as the only way to opt out.

No health information

The services are not HIPAA-eligible. We do not offer a business associate agreement, and you must not use the services to create, receive, store, or transmit protected health information or any other health record governed by HIPAA. If your business is a covered entity or a business associate, you are responsible for keeping that information out of the services. We disclaim any obligation under HIPAA, and this section does not make us your business associate.

About the AI services

Our phone assistant is an automated system, not a person, and it identifies itself as one. Automated systems can misunderstand callers, and phone and internet services can go down, so we do not promise that every call will be handled perfectly or without interruption. The service is not for emergencies — anyone with an emergency should hang up and dial 911.

Availability and support

We use reasonable efforts to keep the services running, but we do not commit to a specific uptime level and there is no service level agreement. The services may be unavailable for maintenance, for updates, or because a provider we depend on is down.

Support is by email at contact@956aiagency.com during normal business hours. We aim to answer quickly, but we do not guarantee a response time.

Changes to the services

We may add, change, or remove features as the services develop. If we remove or materially reduce a feature you are paying for, we will give you reasonable notice, and you may cancel before the change takes effect.

Intellectual property

The site, its content, and our software belong to us or our licensors. While your account is in good standing we give you a limited, non-exclusive, non-transferable right to use the services. Content you provide stays yours, and you give us permission to use it as needed to run the services for you.

Feedback

If you send us ideas, suggestions, or feedback about the services, we may use them freely — to improve the services or for anything else — without owing you payment, credit, or confidentiality. You keep the right to use your own ideas however you like.

Third-party services

The services depend on providers we do not control, including Supabase (accounts and database), Stripe (payments), Cloudflare (security checks), Google (analytics, calendar, and email), GoHighLevel (scheduling and CRM), map and address-lookup providers, and the telephony and speech providers behind the phone assistant, along with telephone carriers. We are not responsible for their services, and their own terms apply to your use of them. Our Privacy Policy explains what information reaches them.

Disclaimer

The services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant any particular business result, number of leads, or amount of revenue.

Limit on our liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or lost data. Our total liability for any claim is limited to what you paid us in the three months before the claim arose.

That limit does not apply to our own gross negligence, willful misconduct, or fraud, to death or personal injury caused by our negligence, or to anything else the law does not allow us to limit or exclude. Nothing in these terms limits rights you have under the Texas Deceptive Trade Practices Act or other consumer-protection law that cannot be waived.

Your responsibility for claims

You will defend and indemnify us against third-party claims, and the resulting damages and reasonable legal costs, that arise from your use of the services in breach of these terms or the law — in particular claims about calls, texts, or recordings you directed through the services without the consent the law required, and claims that content you gave us infringes someone's rights.

This does not cover claims caused by our own negligence or misconduct, and we will tell you promptly about any claim and let you take part in defending it.

Events outside our control

Neither of us is responsible for a delay or failure caused by something beyond our reasonable control — including carrier and internet outages, failures at the providers we depend on, power loss, natural disasters, hurricanes, labor disputes, and government action. This does not excuse money you already owe.

Ending the agreement

You may stop using the services and close your account at any time. We may suspend or end your access if you break these terms, if the law requires it, or if we stop offering the services — and in that last case we will give you reasonable notice.

Closing your account cancels any active subscription at the end of the current billing period. It does not waive what you already owe — the one-time $50 cancellation fee and any unpaid invoices remain due after your account is closed.

What happens to your information

Closing your account disables your sign-in. It does not erase your records. We keep your account, billing, appointment, and consent records afterward for our own records, to resolve disputes, and to meet legal and tax obligations — and because the law requires us to keep proof of consent for a set period after an account ends.

If you want your information deleted rather than just disabled, email contact@956aiagency.com and we will delete what we can and tell you what we must keep and why. Our Privacy Policy explains this in more detail.

Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts in Hidalgo County, Texas, and both you and we agree to that jurisdiction.

If you live somewhere whose consumer-protection law gives you rights that apply no matter what this section says, this section does not take those rights away.

Notices

We send notices to the email address on your account, and they count as received the day we send them — so keep that address current. Send notices to us at contact@956aiagency.com.

General

We may transfer these terms to someone else if our business is sold, merged, or reorganized. You may not transfer your account or these terms to anyone else without our written consent.

If a court finds any part of these terms unenforceable, that part is narrowed or removed and the rest stays in force. If we do not enforce something right away, we have not given up the right to enforce it later.

These terms and our Privacy Policy are the whole agreement between us about the services, and they replace any earlier understandings about them.

What survives

After your account ends, these sections stay in effect: amounts you owe, intellectual property, feedback, the disclaimer, the limit on our liability, your responsibility for claims, what happens to your information, governing law and disputes, and this section.

Language of these terms

We publish these terms in English and Spanish. The English version is the official one and controls: if the two versions differ in meaning, the English version governs. The Spanish version is provided for your convenience so you can read the terms in the language you prefer.

Changes to these terms

We may update these terms. For material changes we will post a new effective date and tell you before they take effect — by email to your account address or by a notice in the site — and continuing to use the services after that notice means you accept the updated terms. If you do not accept them, cancel your subscription before the change takes effect. Changes never apply backward to a dispute that already exists.

Contact

Questions about these terms? Email us at contact@956aiagency.com.